Product FAQs

Can I start over if I miss a step when setting up blinds on my Somfy remote?

Mistakes happen! No need to worry, you can easily start over if you miss a step during set up.

To erase any settings you added, press and hold the button (Altus) or pin hole (Sonesse) on your roller blind motor head for 13 seconds. Your blind will jog up and down 3 times during the reset process. Now you can start the set up again.

For wired motors, if you make a mistake part way through set up just unplug the motor, wait for 10 seconds then plug the motor back in. Now you can start the set up again.