Product FAQs

My shutter panels won't stay closed.

OK, let's check if your shutter frame or panels are completely vertical. If it's on a slight angle or twisted, that's enough to stop the shutter panels from staying closed.

Outside the window frame (face fit) and Outside a frameless window (face fit frameless window)

  • 01 A help facefit shutters A

    Check your shutter frame
    Place your spirit level on the front face of the shutter frame, to check if the frame is perfectly vertical. It might only be a small amount off, but you want it to be square. Check on both sides of the frame.

  • 01 B help facefit shutters B

    Make your shutter frame vertical
    If the shutter frame isn't vertical, undrill the screws part way at either the top or the bottom (whichever is sitting deeper), using a cordless drill with a Phillips head drill bit. Undrill the side screws part way too, and gently bring the top or the bottom of the frame slightly forward. You can hold up a spirit level and check when it's vertical on each side. Check to see if your panels stay closed.

  • 01 C help facefit shutters C

    Tighten your screws
    Tighten the screws back in using your cordless drill, keeping the frame vertical. You can also caulk where there's a gap.

    If this still doesn't fix it, give us a call and we can help.

Inside the window frame (recess fit)

  • 01 A help recessfit shutters A

    Check your shutter frame
    Place your spirit level on the front face of the shutter frame, to check if the frame is perfectly vertical. It might only be a small amount off, but you want it to be square. Check on both sides of the frame.

  • 01 B help recessfit shutters B

    Make your shutter frame vertical
    If the shutter frame isn't vertical, undrill every screw in your frame, using your cordless drill with a Phillips head drill bit. Bring the top or the bottom of the frame slightly forward (whichever is sitting deeper). You can hold up a spirit level and check when it's vertical on each side. Check to see if your panels stay closed.

  • 01 C help recessfit shutters C

    Tighten your screws
    Drill all your screws back in, keeping the frame vertical. Follow step 3 of this guide, to drill screws in the right order.

    If this still doesn't fix it, give us a call and we can help.

Inside the window frame (direct mount)

  • 01 A help directmount shutters A

    Check your shutter frame
    Place your spirit level on the front face of your shutter panels, to check if the panels are perfectly vertical. They might only be a small amount off, but you want them to be square.

  • 01 B help directmount shutters B

    Make your shutter frame vertical
    If your shutter panels aren't vertical, undrill the screws on all your brackets, using your cordless drill with a Phillips head drill bit. Bring the top or the bottom of the panel slightly forward (whichever is sitting deeper). You can hold up a spirit level and check when the panel is vertical. Check to see if your panels stay closed.

    If you have T posts, follow this step to make your T posts vertical.

  • 01 C help directmount shutters C

    Tighten your screws
    Drill the screws back in using your cordless drill, keeping the panel vertical.

    If this still doesn't fix it, give us a call and we can help.