Please note that we charge a flat rate of $30 per order to ship Australia wide (shutters excluded).
All orders placed with DIYonlineblinds are for custom manufactured products. As such, when you place an order with us, we aim to complete your product and have it ready to ship to you within 10 working days (20 days for Australian made shutters). If for some reason out of our control there is an unexpected delay on the products you have ordered, we will endeavour to notify you of this as soon as possible.
If we give you a specific date on which we expect to deliver your order, whilst we will do all we can to meet that date it is an estimate only and is subject to change.
When you sign the acceptance of you order delivery, the ownership of the goods will be transferred to you. Likewise, in the case of a product being returned, DIYonlineblinds will take ownership upon receipt of the goods.
If more than one item is ordered we may deliver the Goods individually and by different carriers.
Depending on your location we use a panel of couriers to deliver from our factory to you. Once the courier has collected your order we will email you with the corresponding tracking number (where available) so you can track the progress of your delivery.
All orders will need to be signed for upon delivery unless we give instructions to the courier company otherwise. Therefore, if you know you won't be home and would like to make alternative arrangements please specify this in the special instructions section on the order page. (ie. Please instruct the driver to leave on the front porch). Please note that no responsibility will be taken for orders left at your address and by requesting this option you are accepting full receipt of the order once it’s dropped off by the courier.
Please note that Goods will only be delivered to addresses within Australia.
As all of our products are custom made to your specifications you are unable to cancel your order once your order has been accepted by us. However we want to do all that we can to ensure that you have a positive experience when purchasing from us. If you change your mind before your goods have been dispatched please contact us as soon as possible, as we may still be able to halt the production process. If this is the case we may be able to refund to you what you have paid, less whatever costs have already been incurred in the processing and manufacturing of your order, but we must emphasise this cannot be guaranteed.
Upon receipt of your order, we encourage you to inspect your new blinds as soon as possible. You have a period of 7 days following the delivery of your order in which to notify us of any damage, defects or parts missing to the order (eg. blinds, slats, brackets or any other portion of the order). This type of claim will be evident once the packaging is open and will not be a defect that evolves over time. No claim for marks, holes, scratches or defects on the fabric or product after that date will be accepted and will be considered due to misuse or general wear and tear.
If any part of your order is found to be defective on delivery you are entitled to return them to us provided you have first contacted us via phone or email, giving us details of the defects. Only once we have agreed that the goods should be returned to us are you able to proceed with the return.
If we are satisfied to remake a defective blind instead of collection then it is your responsibility to dispose of this. Any remakes agreed by us will be on a like for like basis and we cannot accept any alterations. If it appears that the goods are defective and needs to be inspected we will promptly arrange:
If a defect in materials or workmanship arises within the period of 5 years, you can return your blinds to us provided you have first contacted us giving details of the defects and we have agreed that the goods should be returned to us.
Provided that the goods have not been modified or subject to misuse, negligence, improper installation, improper cleaning or the product has failed as a result of normal wear and tear and if it appears to us after we have inspected the goods that they are defective we will promptly arrange: