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Helping you help yourself

Need help before you order?

Our DIY design team can answer your questions and guide you through your order.

Order before XMAS cut-offs

Use our postcode finder to check your delivery zone and the cut-off date for your product. Delivery zones are set by our carriers and may differ from standard metro and regional classifications.

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Working on a larger project for a room or your whole home? A member of our DIY design team can help.

Installation services

Get expert help to measure, fit and finish your window furnishings perfectly through our trusted installation partner, Premier Installations.

Tracking my order

Use your order number to quickly check your order status, track delivery updates and see what’s on the way.

Motorisation

Start here for motorisation help — check your kit is complete, see if your blinds can be upgraded, and find answers to common questions and motor troubleshooting.

Order spare or missing parts

Missing something from your delivery or need a spare part? Tell us what’s missing and we’ll organise a replacement.

Incorrect product sizing

Having issues with sizing? Follow our step-by-step guide to measure, photograph, and submit your claim.

Product fault or damage on arrival

Received a faulty or damaged product? Learn how to report it and get a fast resolution.

Best price guarantee*

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Cleaning Guides

Learn how to keep your curtains, blinds, shutters looking their best with our quick-reference cleaning guide.

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Popular FAQ's

When choosing a roller blind in the Australian context, there are a few factors to consider.

Roller blinds come in various materials such as blockout, sunscreen, and light-filtering.

Blockout blinds offer maximum privacy, thermal insulation and light control.
Sunscreen blinds provide protection against harsh Australian UV rays, reduce sun glare, and filter light, offering complete daytime and limited nighttime privacy.
Light-filtering provide limited privacy during the day. Darker fabrics are easier to see through, while lighter fabrics, such as white, reflect more light and make it harder to see inside.

When choosing material, consider your requirements and preferences.

Measure your window accurately to ensure the roller blind fits appropriately. Consider whether you want a Recess Fit ("inside mount"/ within the window frame) or a Face Fit ("outside mount " /covering the entire window frame). Also, consider any obstructions like handles or window cranks, tiles, skirting boards, etc., that may affect the fit.

Roller blinds come in various colours and textures. Choose a style that complements your decor and enhances the room's aesthetic. Consider the colour scheme and how the back fabric of the blinds will look from the outside for the best appeal, furniture, and overall ambience when selecting. For more advice, we recommend reading this guide on How to Match Blinds to your wall

Decide on the type of operation you prefer. Roller blinds can be operated manually with a chain, or motorised for convenience. Motorised blinds allow for remote control or integration with smart home systems.

Determine your budget range and explore options within that range. Roller blinds can vary in price depending on the material, size, and additional features. Consider the long-term durability and quality of the blinds when making your decision.

Single Roller Blinds A single roller blind has one tube and is ideal when you only need your blind to perform a single function—such as blockout for complete privacy. They also pair beautifully with sheer curtains, giving you both functionality and a soft, stylish finish.

Double Roller Blinds A double roller blind features two tubes on a slimline double roller bracket, giving you the flexibility to combine fabrics for different purposes. For example, pair a blockout blind for complete privacy with a sunscreen or light-filtering blind for daytime comfort. This versatile design maximises functionality while keeping your window furnishings minimal and streamlined—and it’s a smart way to save on costs too.

Of course! You can mix and match up to 24 different fabric and material samples. Simply place your order here.

If your blind doesn't jog it's an easy, one step process to reset your blind's motor.
Press and hold the button (Altus) or pin hole (Sonesse) on your motor head for 13 - 60 seconds. Your blind will jog up and down 3 times during the reset process. Now you're good to start setting up your Somfy remote.
Do not use cleaning products to clean your blinds as they may damage the fabric or compromise the colour
General dusting is suitable and should be done regularly to maintain your blinds
For spot cleaning, remove as much dust as possible before wiping with a damp cloth

All you’ll need is some masking tape to fix this—just follow the steps below:

A. Unroll your blind all the way down, until you see the bare aluminium tube.

A

B. Cut a 5 cm strip of masking tape and stick it onto the aluminium tube, on the side you need the blind to go to. Roll your blind back up to check if it tracks straight.

B

C. Add a couple more layers of masking tape for thickness, until the blind rolls up straight. If this doesn't fix the problem, please contact us.

C

DO NOT machine wash your curtains - this will cause the fabric to shrink
Vacuum with a gentle bristle brush
Spot clean with no harsh chemicals
Annual professional dry clean

This can happen from time to time, and it's nothing to worry about.

If you just put up your new curtains, let them settle. With time the creases will just fall out, and warm weather helps too. Remember not to iron or steam them as it might damage the fabric.

If your curtains have lost their shape, you can easily refresh the S-Folds. Start by drawing your curtains open, then run your fingers from the top down to the bottom, guiding the fabric back into the neat S-folds created by the curtain heading. For best results, leave the curtains open for a couple of days so the fabric can relax and naturally fall back into place.

Tip: You can also watch our helpful how-to video for a step-by-step guide.

Standard free postage:

VIC

2 - 4 days

NSW

3 - 6 days

QLD

3 - 6 days

SA

3 - 6 days

WA

3 - 6 days

Express paid postage:

VIC

1 - 2 + days

NSW

1 - 3 + days

QLD

1 - 3 + days

SA

1 - 3 + days

WA

1 - 3 + days

Yes — we always recommend to order a sample prior to ordering as fabric colours may appear differently in your home depending on lighting, wall colour, and flooring. Imagery is indicative only, and colours may vary in real life.

Why order samples

Why order samples?

In the example above, both rooms feature the same sheer curtain fabric. However, the sheer appears warmer in the left image due to the warm-toned walls and flooring. In contrast, the right image shows the same fabric appearing much cooler because of the grey flooring.

Yes, we can connect you with expert help to measure and install your window furnishings for the perfect finish. This service is provided by our trusted third-party installation partner, who can accurately measure your windows, offer guidance if needed, and professionally install your chosen window coverings. Book a Check Measure here."

Still have questions?

Still have questions?

See more options to get in touch or contact us on 1300 918 390 (AEDT).