Regional? Order by 11 Nov for XMAS

Check

Need design support? We're here.

Get help

Shipping & Returns

Shipping

All prices include applicable taxes unless otherwise stated in writing. We charge a flat rate of $60 per order for delivery to a wide range of postcodes across Australia (shutters excluded). Delivery availability will be shown at checkout. If your postcode isn’t available, our Customer Care team can help with alternative delivery options.

Shutter delivery rates (per square metre):

  • VIC: $22
  • NSW/ACT: $22
  • QLD: $27.50
  • SA/TAS: $38.50
  • WA: $49.50

These rates apply unless otherwise stated in your quote or order.

As all orders placed with DIYblinds are custom-manufactured, delivery times provided are estimates only and may vary. While we’re not responsible for reasonable delays, we aim to have most blinds ready to ship within 10 working days. Lead times for curtains and shutters vary.

Please note that manufacturing times may extend during our peak period from October to January.

As all orders placed with DIYblinds are custom manufactured products, any delivery times quoted are estimates only and subject to change. DIYblinds is not responsible for reasonable delays.

However, we aim to complete your product and have it ready to ship within 10 working days (shutters and curtains excluded).

We use a panel of couriers to deliver from our factory to you. Once your order is collected, we will email you with the tracking number (where available) so you can monitor delivery progress.

All orders are delivered with authority to leave unless instructed otherwise.
If you won’t be home and need alternative arrangements, specify this in the special instructions on the order page (e.g., “Leave on the front porch”).
Please note:

  • DIYblinds takes no responsibility for orders left at your address.
  • By requesting this option, you accept full receipt once the courier drops off the order.
  • If your location is unattended at the time of delivery, DIYblinds is not responsible for any damage or loss.

Risk in the goods passes to you upon delivery to your nominated address.

Title and ownership pass once full payment has been received.

If you return goods, ownership and risk in the returned goods pass back to us upon receipt.

If you order multiple items, we may deliver in instalments and via different carriers.

Returns

All our products are custom made to your specifications, so you cannot cancel your order once it has been accepted.

However, we strive to ensure you have a positive experience:

  • If you change your mind before dispatch, contact us as soon as possible.
  • If production can be halted, we may refund you minus any costs incurred.
  • This cannot be guaranteed.

Upon delivery, you have 7 days to:

  1. Examine the goods.
  2. Notify us of any damage, defects, or missing parts (e.g., blinds, slats, brackets).

We are not liable for:

  • Marks, holes, scratches, or defects caused by misuse or general wear and tear.
  • Issues arising from negligence, improper installation, or improper cleaning.

If your goods are defective on delivery, you are entitled to a remedy under the Australian Consumer Law, depending on whether the defect is major or minor.
Possible remedies include:

  • Replacement
  • Repair within a reasonable time
  • Credit or refund
  • Compensation as required under the Australian Consumer Law

If we provide a refund or replacement, we will collect the goods at our cost and you must allow reasonable access for collection.

Warranty & Returns Process

To activate your warranty:

  1. Contact us using the details below.
  2. Arrange the return of goods with the original sales invoice and receipt.

DIYblinds covers transport costs for the first 12 months of the warranty period.
After 12 months, you are responsible for returning the defective goods.
As our office cannot receive large packages, we will instruct you where to send the goods.

Note:

  • This warranty is not transferable.
  • Our goods come with non-excludable guarantees under Australian Consumer Law.
  • You are entitled to replacement or refund for major failures and compensation for foreseeable loss or damage.
  • You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality and the failure is not major.

Warranty Provided By:

DIYblinds.com.au Pty Ltd
49-53 Islington St, Collingwood, VIC, 3066
Phone: 1300 918 390
Email: customercare@diyblinds.com.au