Shipping

The price is inclusive of all taxes applicable unless otherwise specified in writing.

We generally charge a flat rate of $30 per Order to ship Australia wide (shutters excluded). Shutters are charged at a per square meter rate (VIC - $11, NSW/ACT - $22, QLD - $27.50, SA/TAS - $38.50, WA - $49.50), unless otherwise stated in the quote or order. As all orders placed with DIYBlinds are for custom manufactured products, any times quoted for delivery are estimates only and are subject to change. DIYBlinds will not be responsible or liable for any reasonable delays. However, we aim to complete your product and have it ready to ship to you within 10 working days (shutters and curtains excluded).

Depending on your location we use a panel of couriers to deliver from our factory to you. Once the courier has collected your order we will email you with the corresponding tracking number (where available) so you can track the progress of your delivery.

All orders will have authority to leave unless we give instructions to the courier company otherwise. Therefore, if you know you won't be home and would like to make alternative arrangements please specify this in the special instructions section on the order page (ie. please instruct the driver to leave on the front porch). Please note that no responsibility will be taken for orders left at your address and by requesting this option you are accepting full receipt of the order once it’s dropped off by the courier.

If the location is unattended at the time of delivery, DIYBlinds will not be responsible for any damage to or loss of the goods howsoever arising.

The risk in the goods will pass to you once they have been delivered to you. Delivery means when the goods are delivered to the delivery location you have provided us. Title and ownership of the goods will pass to you once you have paid the price in full.

If you return the goods, then ownership of, and risk in the goods returned will pass to us on receipt of the goods by us.

If more than one item is ordered, we may deliver the goods in instalments and by different carriers.

Returns

As all of our products are custom made to your specifications, you are unable to cancel your order once it has been accepted by us. However, we want to do all that we can to ensure that you have a positive experience when purchasing from us. If you change your mind before your goods have been dispatched, please contact us as soon as possible, as we may still be able to halt the production process. If this is the case, we may be able to refund to you what you have paid, less whatever costs have already been incurred in the processing and manufacturing of your order, but this cannot be guaranteed. We ask that, within a period of 7 days following the delivery of goods, you examine the goods and notify us of any damage, defects or parts missing to the order (eg. blinds, slats, brackets or any other portion of the order). This will be evident once the packaging is open. We are not liable for marks, holes, scratches or defects on the fabric or product due to your misuse of the goods or general wear and tear, including where the goods have been subjected to your misuse, negligence, improper installation or improper cleaning.

If your goods are defective on delivery, you are entitled to a remedy under the Australian Consumer Law, depending on whether the defect is major or minor. Please contact us to discuss your options.

The remedy may include providing you with a replacement, repairing the goods within a reasonable time, providing you with a credit or refund or other compensation as required under the Australian Consumer Law.

If we provide a refund or replacement, we have the right to collect the goods (at our cost) and you must give us reasonable access to your premises to collect those goods.

To activate the warranty you must contact us at the details below to arrange the return of the goods along with the original sales invoice and receipt. DIYBlinds will cover the cost of transport for the first 12 months of the warranty period only. After the first 12 months of the warranty period, you are responsible for returning the defective goods. As our office is not equipped to receive large packages, we will instruct you on where the goods are to be sent.

This warranty is not transferable.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided by:

DIYBlinds.com.au Pty Ltd

49-53 Islington St, Collingwood, VIC, 3066

1300 918 390

info@diyblinds.com.au

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