Product FAQs

Need some extra help? Find the most common questions we are asked with helpful solutions.

Designer curtains

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My curtains have lost their S fold.
My curtains need cleaning.
My curtains don't open and close smoothly.
My curtains are creased.

Roller blinds

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Which way do roller blinds hang?
How much do roller blinds cost?
Can roller blinds be fitted outside the recess?
Do roller blinds keep the heat in?
Are roller blinds easy to install?
Can roller blinds be fitted to a door?
How do I clean my blind?
It's hard to roll my blind up and down, or it's making clunking noises.
My blind is tracking to one side.
I want my chain on the opposite side.
My blind has a curve/kink.
I'd like to take my whole blind down while I redecorate.

Plantation shutters

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My louvers are hard to rotate, or they're too loose.
My shutter louvers keep popping out.
My shutter panels won't stay closed.

Linked roller blinds

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My linked roller blinds aren't lining up.
How do I measure my space for linked roller blinds?
Can I link 2 roller blinds with independent control?
Will my Linked blinds take longer to arrive?
Can I Link double roller blinds?
How much will I pay for Linked blinds?
Can I motorise linked roller blinds?

Motorised blinds

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Can I setup multiple blinds motors on a single channel on my Somfy remote?
Can I adjust the speed of my blind motor on my Somfy remote?
Can I start over if I miss a step when setting up blinds on my Somfy remote?
My blinds won't jog
How do I charge my blinds motor battery?
My blind or curtain doesn't move when I use the Somfy Conexoon Hub app controls.
I need some tech support with my Somfy hub setup.
My blinds and curtains were added to the Somfy Hub manually during install.
Can I motorise linked roller blinds?
Can DIY Blinds install my motorised blinds for me?
Can I retrofit my existing roller blinds with Somfy motors?
How many remote controls do I need for motorised blinds?

Motorised curtains

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How do I charge my curtains motor battery?
My blind or curtain doesn't move when I use the Somfy Conexoon Hub app controls.
I need some tech support with my Somfy hub setup.
My blinds and curtains were added to the Somfy Hub manually during install.
Can DIY Blinds install my motorised curtains for me?
How many remote controls do I need for motorised curtains?

Motorisation: voice control

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I can't connect to Google Assistant in my IFTTT app.
How do I add blinds to or remove blinds from my rooms with Google Home?
I need some tech support for setting up voice control with Google Home.
I can't connect to Alexa in my IFTTT app.
I need some tech support for setting up voice control with Amazon Alexa

Roman blinds

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How do I clean my roman blind?
How do I remove a mark on my roman blinds?

Venetian blinds

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How do I clean my venetian blinds?

Vertical blinds

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How do I clean my vertical blinds?
I would like the chain on the opposite side on my vertical blind